Tawk.to

tawk.tocontributed by Samuele Ongaro

KEEP IT

The value is the network, the data or the infrastructure. Keep paying.

Live chat that is free for unlimited agents, with a widget, a dashboard and a knowledge base — paid only if you want the branding removed.

Promptfree, for everyone, and the only version there is
This one is free at any number of agents, so the question is not cost — it is what the free is buying.

A free chat widget on your site is a script from a third party running on every page, seeing every visitor. That is the trade, and it is worth stating plainly rather than assuming.

THE THINGS TO CHECK
- What the widget loads, and from where. A third-party script on every page is a performance cost and a privacy question, and it belongs in your privacy notice
- Whether visitor data leaves your jurisdiction, which matters under EU and UK rules and is a conversation you should have deliberately
- Whether the branding on the widget is acceptable, since removing it is usually the paid part

WHEN TO KEEP IT
- Live chat matters, the volume is real, and the trade is one you are comfortable explaining to a visitor

WHEN TO BUILD
- You want the conversations on your own machine, or you want the page to load nothing from anybody else. The shape is under Chatwoot and Crisp elsewhere in this catalogue and it is a fortnight

WHAT MATTERS IF YOU BUILD IT
- A widget under 20KB, from your own domain, loading nothing until it is opened
- Delivery by polling a small endpoint with a backoff — faster while a conversation is active, slower when idle. Sockets are the obvious answer and the wrong first one
- **Offline honesty**: when nobody is available it says so and takes an email address, rather than pretending somebody is there. A chat widget that implies a person is present when the office is closed is the thing that annoys people most
- Shadow DOM so your styles and its styles cannot reach each other, keyboard operable, and usable at 320px
- Email as the fallback channel, threaded properly by Message-ID

THE QUESTION WORTH ASKING FIRST
Do you answer quickly enough for live chat to be a good experience? If replies take hours, a clearly labelled contact form is more honest and less disappointing than a chat box that looks instant and is not.

THE ONE-LINE VERSION
Free means a third-party script on every page. If that is fine, keep it — and make sure your widget never pretends somebody is there.

What you lose

  • Unlimited agents at no cost, which nothing you build competes with
  • Apps on every platform so a reply can come from a phone
  • Widget hosting, delivery and uptime you never think about

If you would rather not build

  • Papercups, if it still fits
  • An email link, which converts better than an unanswered chat

What it costs

as published on their pricing page

PlanBilled monthlyBilled yearlyLast read
—$0/mo——

Their pricing page is where these came from. Seeing a different price? Tell us.

The escape hatch

open source · no votes, no paid placement

Chatwoot

$0

Self-hosted live chat with a widget served from your own domain.

chatwoot/chatwootfree · open source

Zammad

$0

Self-hosted support with chat and email in one queue.

zammad/zammadfree · open source

Why this verdict

our own opinion · changed only by a person

26/100

Verdict no at 26 because it is free. Build only to remove a third-party script from every page, which is a legitimate reason but not a financial one.

History

tracked since 10 Aug 2026 · nothing is ever overwritten

Interest · last 30 dayspeak 2/day
views01230 Aug4 Sept9 Sept14 Sept19 Sept24 Sept28 Sept
— views— prompt copies none yet— votes none yet

Questions about Tawk.to

answered from the record above

Is Tawk.to free?

No — the plan we track is $0 a month. Free with no seat limit; branding removal and hired agents are the paid extras.

Can you replace Tawk.to by building your own?

KEEP IT. The value is the network, the data or the infrastructure. Keep paying. Replacement score 26 out of 100, build time longer than it saves. Read what you lose before you decide.

How much does Tawk.to cost?

$0 a month on Free — $0 a year. Recorded 10 Aug 2026.

What do you lose by replacing Tawk.to?

Unlimited agents at no cost, which nothing you build competes with; Apps on every platform so a reply can come from a phone; Widget hosting, delivery and uptime you never think about. If any of those carry weight for you, keep paying.

Is there an open-source alternative to Tawk.to?

Yes: Chatwoot, Zammad. The prompt on this page is for when you want it your way instead.

Related entries

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All 29 in Customer support

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